F.A.Q.

Dees Big Daddies Frequently Asked Questions

Do you ship internationally?

Yes, to select countries. We do not ship to countries in the EU. 

How long will it take to get my order?

Shipping from United States

All Dees Big Daddies are handmade to order and can take 3 to 7 business days to actually make depending on the time of year, holidays and other circumstances. Premade toys will ship within 2 or 3 business days. 

Estimated shipping times after your order has been made:

Shipping in North America: 5 - 8 business days 
Priority Mail 2 - 4 business days
Priority Express 1 - 2 business days
Europe : 2 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time can and will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

The post office lost my toy, what can I do?

Dee’s Big Daddies ships nearly every order using the USPS. Parcels are discreetly packed and shipped with services that includes tracking and up to $100 in insurance. To further protect your purchase. We are ultimately not responsible for lost or stolen packages. If your order is lost or stolen, please contact the postal carrier immediately with your tracking number. Please note, as the shipper of your order, we do not have any additional information than you have access to through tracking. What you see is the same as what we see. 

Our Return Address:

Kathy Kane
102 Drennen Suite B-11
Orlando, Fl. 32806

How do I wash my new toy?

Wash your toy thoroughly before its first use. You can wash all platinum silicone toys using hot water and unscented anti-bacterial hand soap, boiling water, 10% bleach and water (do not boil bleach and water), or in a dishwasher with no detergent. After cleaning, rinse the toy thoroughly and let it air dry. Silicone is sticky and paper/cloth towel fibers, hair, pet hair, and dust etc. will adhere to the surface.

Are Dee’s Big Daddies Dildos and Sex Toys Skin Safe?

Absolutely Skin Safe. Dee’s Big Daddies Adult Toys are made with SmoothOn Platinum Silicone Ecoflex™ 0030 or 0050. Cured material is skin safe and certified by an independent laboratory to ISO 10993-10, Biological evaluation of medical devices, Part 10: Tests for irritation and skin sensitization. Dee’s Big Daddies Items are always Phthalates Free. Platinum Silicone can be sanitized making it the perfect material for these toys.

What lubricants are suitable for my new toy?

Water based lubricants are the best for the longevity of your toy and mostly found to be body safe. DO NOT, use Silicone based lubricant as it can and will damage the surface and finish of cured silicone and the toy may become unsafe for use.

 What is the difference in density?

Dee’s Big Daddies Dildos offers two standard levels of density for you to choose from: Very Soft Shore Density 0030 - similar to a warm gummy or Soft Short Density 0050 - similar to a cool gummy.

Very Soft Shore Density 0030 measures out to a shore 3a and is somewhat soft by comparison to erect tissue. Shore Density 0050 measures out to shore 5a, is a bit firmer, and more comparable to erect tissue.

My dildo is stinky after use, what can I do?

All platinum silicone toys may in fact retain an odor after use, especially anal use. To eliminate the odor first try soaking the toy in a 10% water and bleach solution. If the odor persists, simply place the toy in an oven preheated to 350º for about ten minutes. This will eliminate the smelly gas. Wash and air dry the toy afterward.

Do I have to pay Customs Fees and Taxes for my International Order?

Yes. We receive payment for your items and shipping costs. When printing your postage, we are required by law to declare the items contained within and the associated value of those items. Most items are listed as Merchandise, defined as "Silicone Novelty" with the Tariff Number 4016.99 per customs requirements. Nearly always you will be charged a Customs Fee and Local Taxes when you receive your package. Orders to the EU the VAT and duties are NOT paid at checkout.

These things are completely out of my control and I apologize for the extra expenses you may incur in this regard. We are not responsible for items held in customs or delays as a result of such conditions.

What is a Vac-U-Lock Port?

This is a hole in the base of the toy where you can attach items such as suction cups and handles. With a vac-u-lock port, you can attach your dildo to some sex machines that have a compatible Vac-U-Lock mount. Please note that heavy use of a Vac-U-Lock port can cause the toy to tear especially when made with Very Soft 0030 Silicone. Use caution to avoid tearing the silicone around the port. Please note, if a toy is not listed with a Vac-U-Lock option, it cannot be made with one. The Vac-U-Lock port will accommodate some thicker bullet vibrators.

How long does it take to get my order?

All orders submitted to our website generally take from three to seven business days to be made, then if shipped to the US, 3 to 9 additional days in transit. Actual make and shipping times vary. Orders over $300 may require a signature. Signature confirmation may be added upon request by contacting us immediately after placing your order and at no charge.

Orders outside the US are shipped via your choice of service at checkout. Actual shipping times will vary greatly. With USPS First Class Package International we ask that customers please allow up to 8 weeks or more. We know, that's ridiculous but it happens. 

After placing an order, you will receive an automated email with your order confirmation. Upon printing a shipping label for your order, another email will be automatically sent with the tracking information. Orders placed through SHOP, subsequent information will be sent to you based on your settings. If you do not receive any email or other notifications within 24 hours of placing your order, please check your spam or junk mail folders. Once shipping labels are created for your order, it may take up to two business days for the carrier to actually ship your order. Please keep an eye on your tracking information.

Do you accept returns or exchanges?

Due to the very personal nature of our products, we cannot take returns or exchanges after your toy has been shipped. If there is a problem with your order, defects, or other issues, please contact us. We will accept order cancellations or modifications but only if the toy has not been made. Once your order has been made, we will not accept a cancellation as our items are made to order. If you notice a defect on your toy, please contact us within five days of receiving your order. The most frequent reasons for a return request is the toy’s size; too big or too small. Again, we do not accept returns. Please read the product specifications and descriptions carefully.